Shipping policy
Shipping & Returns Policy
Effective Date: April 1, 2025
Welcome to Retropian! We’re committed to delivering a great experience from the moment you place your order. Please review our shipping and returns policy below to understand how we handle orders, deliveries, and any issues that may arise.
📦 SHIPPING POLICY
Order Processing Time
All orders are processed and shipped within 3 business days (Monday–Friday, excluding public holidays) from the day of purchase. Please note that processing time does not include shipping time.
In peak seasons, promotional periods, or unforeseen delays (e.g., supply chain issues), fulfillment may take slightly longer, but we’ll do our best to keep you informed.
Shipping Times
Our average shipping time is 7 to 10 business days depending on your location and the carrier used. Some remote areas may experience slightly longer delivery times. All orders are shipped from our China-based warehouse, allowing us to offer fast and reliable delivery to customers in the US, Europe, Australia, Asia, and worldwide.
🌍 International orders may be subject to customs fees or duties, which are the responsibility of the customer.
Tracking Information
Tracking numbers will be provided when and if available, depending on the carrier and destination. You will receive an email notification with your tracking details as soon as your order has been dispatched.
If tracking is not provided, we assure you the item is still on its way and within the expected delivery timeframe.
🔄 RETURNS & REPLACEMENTS POLICY
At Retropian, we take quality seriously and strive to ensure every order reaches you in perfect condition. However, we understand that sometimes things can go wrong in transit.
No Change of Mind Returns
We do not accept returns for change of mind, incorrect selection, or buyer’s remorse. Please ensure you carefully review the product details and specifications before making a purchase.
Damaged or Faulty Items
If you receive an item that is broken, defective, or unusable, we’re here to help. Please follow the steps below so we can resolve the issue quickly:
-
Proof Required:
Send us clear photographic or video evidence showing the damage or issue with the product. -
Deadline to Report:
All damage claims must be submitted within 30 days of the tracking number showing the item as "delivered." -
Replacement Policy:
If your claim is approved, we will send a replacement unit at no extra cost. We do not issue refunds for damaged or faulty products—only replacements.
📩 To report an issue, please email us at contact@retropian.com with your order number, description of the issue, and attached proof of damage.
🔁 Lost or Delayed Orders
If your order hasn’t arrived within 25 business days of shipment, please reach out to us so we can assist in locating the package. While we are not responsible for shipping carrier delays or lost items caused by incorrect address input, we will do our best to help.
🚫 Order Cancellations
Once an order has been placed, it enters our fulfillment queue. Orders cannot be canceled after processing has begun, so please double-check your cart before checking out.
✉️ Contact Us
If you have questions about your order, need to check tracking status, or want to report a problem, get in touch at:
Email: contact@retropian.com
Location: Austin, Texas, USA
Thank you for shopping with Retropian — where nostalgia meets style.
We appreciate your understanding and support in helping us keep things running smoothly.